Information technology governance decision archetypes: reflections in small and medium enterprises

Rodrigo Franklin Frogeri, Daniel Jardim Pardini, Ana Maria Pereira Cardoso, Pedro dos Santos Portugal Júnior

Resumo


Objective: The increasing dependence of organizations on Information and Communication Technologies (ICT), and their high costs require a close alignment between business strategies and the adoption of ICTs. Thus, aim study was to understand and analyze the configuration of the archetypes of decision in ICT proposed by Weill and Ross (2004) in the context of SMEs. Methodology/approach: Study aim was achieved through a qualitative approach, under an inductive logic and data collection performed through semi-structured interviews with five owner-managers of SMEs that provide services in ICT, and 16 IT Directors/Managers of SMEs. Findings: SMEs have characteristics that facilitate the integration between business and IT, making possible for the duopoly archetype of IT to prevail in the decision-making process. However, it has been observed that the great ownership concentration in the manager-owner or the absence of structural power for the key IT professional in SMEs may point to archetypes of decision like business federalism or monarchy, which may lead to mismatched decisions between business and IT. Practical implications: The findings suggest that SMEs must have key IT employees in their organizational structures with decision-making powers. Metrics that are able to better support decisions in SMEs should be based on quantitative aspects guided by subject-matter systems of Business Intelligence and qualitative based on the perception and empirical knowledge of the involved parties. Originality/value: This study meaningfully contributes to the configuration of IT Governance archetypes in the context of SMEs, an incipient thematic in literature. Mechanisms of decision-making ITG in SMEs are proposed and can support new researches.


Palavras-chave


Decision archetypes; IT governance; Information and communication technologies; Small and medium enterprises; Decision-making process

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DOI: http://dx.doi.org/10.14211/regepe.e1912

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Rev. Empreendedorismo Gest. Pequenas Empres., São Paulo, SP, Brasil. e-ISSN: 2316-2058    

Prefixo do DOI: 10.14211  Classificação Qualis 2016: B1