Decision archetypes in information technology governance: Reflections in small and medium-sized enterprises

Authors

  • Rodrigo Franklin Frogeri Programa de Pós-Graduação em Gestão e Desenvolvimento Regional (PPGDR), Blumenau, SC e Centro Universitário do Sul de Minas (UNISMG), Varginha, MG http://orcid.org/0000-0002-7545-7529
  • Daniel Jardim Pardini Fundação Mineira de Educação e Cultura (FUMEC), Belo Horizonte, MG e Universidade de São Paulo (USP), São Paulo, SP http://orcid.org/0000-0003-0422-1639
  • Ana Maria Pereira Cardoso Fundação Mineira de Educação e Cultura (FUMEC), Belo Horizonte, MG e Universidade de São Paulo (USP), São Paulo, SP http://orcid.org/0000-0003-1588-6775
  • Pedro dos Santos Portugal Júnior Programa de Pós-Graduação em Gestão e Desenvolvimento Regional (PPGDR), Blumenau, SC e Centro Universitário do Sul de Minas (UNISMG), Varginha, MG http://orcid.org/0000-0003-2590-1959

DOI:

https://doi.org/10.14211/regepe.e1912

Keywords:

Decision archetypes, Information Technology Governance, Information and Communication Technology, Small and medium-sized enterprises, Decision-making process.

Abstract

Objective: To understand and analyze the configuration of the decision archetypes proposed by Weill and Ross (2004) in the context of Small and Medium Enterprises (SMEs). The study is justified by the increased organizational dependence on Information and Communication Technologies (ICT) and their high costs, which requires a close alignment between business strategies and the adoption of these technologies. Methodology/Approach: Qualitative approach, under an inductive logic; and data collected through semi-structured, in-depth interviews involving five owner-managers of ICT service providers and 16 directors/managers of Information Technology (IT), in SMEs. Findings: It was observed that SMEs have characteristics that facilitate the integration between business and IT, with the prevalence of the duopoly decision archetype. The greater concentration of power in the owner-manager or the absence of structural power of the key IT professional in these companies can, however, favor federalism or monarchy archetypes, influencing misaligned decisions between IT and business. Theoretical/methodological contributions: The study findings suggest that, in the organizational structures of SMEs, there are key IT professionals with decision-making power, to be backed up by metrics based on quantitative aspects, supported by business intelligence systems and the empirical knowledge of those involved in the process. Relevance/Originality: By proposing mechanisms for configuring decision archetypes in Information Technology Governance (ITG) in SMEs, this study contributes significantly to the advancement of this theme, still incipient in the literature, as well as supporting new research.

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Author Biographies

Rodrigo Franklin Frogeri, Programa de Pós-Graduação em Gestão e Desenvolvimento Regional (PPGDR), Blumenau, SC e Centro Universitário do Sul de Minas (UNISMG), Varginha, MG

Doutor em Sistemas de Informação e Gestão do Conhecimento pela Universidade FUMEC. Professor do Programa de Pós-Graduação em Gestão e Desenvolvimento Regional do Centro Universitário do Sul de Minas - UNIS.

Daniel Jardim Pardini, Fundação Mineira de Educação e Cultura (FUMEC), Belo Horizonte, MG e Universidade de São Paulo (USP), São Paulo, SP

Doutor em Administração pelo CEPEAD-UFMG-Birmingham University (doutorado sanduíche com bolsa da CAPES, 2004).Professor do Programa de Doutorado e Mestrado em Administração da FACE-FUMEC e do Programa de Doutorado e Mestrado em Sistemas de Informação e Gestão do Conhecimento da Universidade FUMEC.

Ana Maria Pereira Cardoso, Fundação Mineira de Educação e Cultura (FUMEC), Belo Horizonte, MG e Universidade de São Paulo (USP), São Paulo, SP

Graduada em Biblioteconomia pela Universidade Federal de Minas Gerais (1969), com mestrado na mesma área e instituição (1981) e doutorado em Ciências/ Comunicação pela Universidade de São Paulo (1990). Trabalha atualmente como professora e pesquisadora do Programa de Pós-Graduação em Sistemas de Informação e Gestão do Conhecimento da Universidade FUMEC

Pedro dos Santos Portugal Júnior, Programa de Pós-Graduação em Gestão e Desenvolvimento Regional (PPGDR), Blumenau, SC e Centro Universitário do Sul de Minas (UNISMG), Varginha, MG

Doutor (2016) e Mestre (2012) em Desenvolvimento Econômico pelo Instituto de Economia da Unicamp. Pós-doutorado (2018) pelo Programa de Pesquisador de Pós-Doutorado (PPPD) do Instituto de Economia da Unicamp

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Published

2021-05-03

How to Cite

Frogeri, R. F., Pardini, D. J., Cardoso, A. M. P., & Portugal Júnior, P. dos S. (2021). Decision archetypes in information technology governance: Reflections in small and medium-sized enterprises. Iberoamerican Journal of Entrepreneurship and Small Business, Copyedited, proofread, in layout editing. https://doi.org/10.14211/regepe.e1912

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