Critical success factors in the implementation of cloud ERP in SMEs: A case study in Brazilian organizations

Leonardo Moro Barbieri; Michele Kremer Sott

doi:10.14211/regepe.esbj.e2624

Autores/as

Leonardo Moro Barbieri leonardounifra@yahoo.com.br
Universidade do Vale do Rio dos Sinos
https://orcid.org/0009-0006-2532-5137
Michele Kremer Sott sott.mk@gmail.com
Universidade do Vale do Rio dos Sinos
https://orcid.org/0000-0002-7428-3993

DOI:

10.14211/regepe.esbj.e2624

Palabras clave:

Pequeñas y medianas empresas, PYME, Factores críticos de éxito, ERP en la nube

Resumen

Objetivo: Este estudio tiene como objetivo identificar y discutir los Factores Críticos de Éxito (FCE) que impactan en la implementación de ERP en la nube en Pequeñas y Medianas Empresas (PMEs). Método: Se realizó un estudio de casos múltiples en PYMEs brasileñas para identificar los FCE en la implementación del ERP en la nube. Los datos cualitativos se obtuvieron mediante entrevistas semiestructuradas y se analizaron con NVivo. Originalidad/Relevancia: Este estudio compila los FCE que impactan la implementación del ERP en la nube en PYMEs, analizando su efecto a través de casos reales. Resultados: Se identificaron 16 FCE, clasificados según el marco TOE (organizativos, ambientales y tecnológicos). Destacan: competitividad, conocimiento en sistemas de información, flexibilidad de accesibilidad, ventaja relativa y seguridad. Se introducen dos nuevos FCE: buenas prácticas y definición de procesos. Contribuciones teóricas/metodológicas: Este estudio enriquece la literatura al identificar dos nuevos FCE relevantes para la implementación de ERP en la nube en PYMEs. Contribuciones sociales/para la gestión: Los resultados ayudan a las PYMEs a identificar FCE en la implementación del ERP en la nube y apoyan a los proveedores de ERP en la superación de desafíos para ofrecer sistemas eficientes y eficaces.

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Traducción

Este artículo es una traducción en English del artículo: Fatores críticos de sucesso na implementação de ERP cloud em PMEs: Um estudo de caso em organizações brasileiras

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