Antecedentes do uso de mídias sociais e seus efeitos na resiliência e inovação de startups
DOI:
10.14211/regepe.esbj.e2062Palavras-chave:
Mídias sociais, Resiliência organizacional, Inovação.Resumo
Objetivo do estudo: Examinar quais fatores antecedentes favoreceram o uso de mídias sociais e que, substanciados na resiliência organizacional, suscitaram inovações em startups em tempos de pandemia. Metodologia/abordagem: Uma survey foi realizada em startups localizadas nas regiões Sul e Sudeste do Brasil, listadas na StartupBase, e obteve retorno de 119 questionários respondidos pelos gestores. Para análise das hipóteses, utilizou-se a modelagem de equações estruturais. Principais resultados: O ambiente, mensurado pela pressão externa, e a organização, mensurada pelas dimensões de prontidão interna e benefícios estratégicos, figuram como antecedentes do uso de mídias sociais. O uso das mídias sociais tem efeito direto e positivo na resiliência organizacional e, mediado pela resiliência organizacional, tem efeito positivo na inovação. Contribuições teóricas/metodológicas: Amplia-se a literatura ao analisar antecedentes e consequências do uso de mídias sociais, particularmente relacionado à capacidade de resiliência organizacional e promoção da inovação. Relevância/originalidade: Evidências empíricas indicam que as mídias sociais podem auxiliar no desenvolvimento da resiliência nas startups e, consequentemente, promover a inovação em tempos de pandemia. Contribuições sociais/para a gestão: O enfoque nas mídias sociais revelou que estas podem gerar benefícios em períodos de restrições, já que o uso das mídias sociais substanciadas na resiliência organizacional possibilita a interação e criação de valor.
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